SHIPPING YOUR SCALE FOR REPAIR OR REPLACEMENT
After you have completed the warranty claim for your scale, you will need to mail it to HBI Technologies for repair or replacement. To ensure that your warranty claim is processed without additional fees, please follow the instructions in this help article:
DETERMINE THE CORRECT REGION
HBI Technologies has Warranty Departments in 3 different regions: USA, Canada & Europe. Customers must send their scale to the Warranty Department region that corresponds with their provided return shipping information. If you mail your scale to the incorrect region, the claim will not be processed and the scale may be held until additional shipping fees are provided. If you are not certain which region you reside in, please contact our support team with your inquiry.
HBI TECHNOLOGIES SHIPPING ADDRESS
HBI Technologies USA
3401 W. Papago St.
Phoenix, AZ 85009
HBI Technologies Canada
PO BOX 95036
Vancouver, BC V6P 6V4
HBI Technologies Europe