SHIPPING YOUR SCALE FOR REPLACEMENT

After you have completed the warranty claim for your scale, you will need to mail it to HBI Technologies for replacement. To ensure that your warranty claim is processed without additional fees, please follow the instructions in this help article:

Help Article: Sending Your Scale For Warranty Claim

DETERMINE THE CORRECT REGION

HBI Technologies has Warranty Departments in 3 different regions: USA, Canada & Europe.  Customers must send their scale to the Warranty Department region that corresponds with their provided return shipping information.  If you mail your scale to the incorrect region, the claim will not be processed and the scale may be held until additional shipping fees are provided.  If you are not certain which region you reside in, please contact our support team with your inquiry.

HBI TECHNOLOGIES SHIPPING ADDRESS