Sending Your Scale For Warranty Claim

SHOULD YOU MAKE A WARRANTY CLAIM?

Start by researching our troubleshooting tips and help articles to see if the issue with your scale can be resolved without sending your scale to us to be replaced. If you cannot find a solution to your scale’s problem through our online resources and your scale is still under warranty, you may need to submit a warranty claim with us to begin the replacement process. After submitting your warranty claim via our website, you will receive an email from our Warranty Department with further instructions, including the correct address to mail your scale based on your location.

Please see our FAQ’s page for common warranty questions.

WHAT DOESN’T YOUR WARRANTY COVER?

Normal wear & tear, as well as user-caused damage to the scale exterior or internal components, are not covered under warranty. Any form of misuse, abuse or mistreatment to the scale will void the scale’s warranty.

Accessories such as bowls, trays, finishes, calibration weights, clasps, hinges, feet, AC adaptors and batteries are also not covered under warranty.

CLEAN YOUR SCALE BEFORE SHIPPING

Please clean your scale thoroughly before shipping your scale to HBI Technologies for a warranty claim. To ensure proper safety protocols, we must assume that any foreign material is a hazardous substance that cannot be safely handled by our staff. If we receive a scale with a foreign substance, our policy is to deny the associated warranty claim and dispose of the entire package (including the scale) without providing any restitution to the sender. Common foreign substances include: gun powder, cooking ingredients and chemical residue.

TRACKING INFORMATION & INSURANCE

We strongly recommend purchasing insurance and receiving tracking information on your package when sending a scale for a replacement. If a package from a customer is lost or misplaced, we will be unable to assist in locating it without a tracking number. If your scale is lost or misplaced before it reaches our Warranty Department, HBI Technologies will not be liable for the cost of replacing your scale.