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Problems with your scale?

Is your scale no longer working correctly? If you cannot find a solution to your scale’s problem through our online resources, you may need to make a warranty claim. Start the HBI Technologies warranty replacement process by clicking the link below.

Make a Warranty Claim

Get our guide

View our Quick Tips for a list of helpful tips, tricks and techniques for using your digital scale. Where we recommend starting your search for a solution to your scale problem.

Go To Quick Tips

Browse help articles

Our help articles have answers to just about any question you might have about your scale. Search by keyword or browse by article categories.

Go To Help Articles

Wholesale Inquiry?

Please Note – We will not be able to respond to questions about scale issues submitted on this form. If you have an issue with your scale, you must fill out the warranty form. Only wholesale inquiries will receive a response.

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Please Note – We will not be able to respond to questions about scale issues submitted on this form. IF YOU HAVE AN ISSUE WITH YOUR SCALE, YOU MUST FILL OUT A WARRANTY CLAIM FOR SUPPORT.
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Mailing Address

USA Location

3401 W. Papago St.,
Phoenix, AZ 85009
USA

Canada Location

PO BOX 95036
Vancouver, BC V6P 6V4
Canada

EU Location

Luxemburger Strasse 19
41812 Erkelenz
Germany

Avoid extra shipping fees!

Read our helpful guidelines before shipping your warranty claim to avoid additional shipping fees and item forfeiture.

Read Help Article