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We’re here to help you find a solution.
Place warranty claim
Is your scale no longer working correctly? If you cannot find a solution to your scale’s problem through our online resources, you may need to make a warranty claim. Start the HBI Technologies warranty replacement process by clicking the link below.
Get our guide
View our Quick Tips for a list of helpful tips, tricks and techniques for using your digital scale. Where we recommend starting your search for a solution to your scale problem.
Browse help articles
Our help articles have answers to just about any question you might have about your scale. Search by keyword or browse by article categories.
Problems with your scale?
Wholesale Inquiry?
Please share your information below.
Please Note – We will not be able to respond to questions about scale issues submitted on this form.
Thank you in advance for your patience!
Our support team works around the clock to help our customers solve their scale problems as quickly as possible. We do our best to respond to all customer inquiries in a timely manner while providing the best customer service possible to all users.
Mailing Address
USA Location
3401 W. Papago St.,
Phoenix, AZ 85009
USA
Canada Location
PO BOX 95036
Vancouver, BC V6P 6V4
Canada
EU Location
Luxemburger Strasse 19
41812 Erkelenz
Germany
Avoid extra shipping fees!
Read our helpful guidelines before shipping your warranty claim to avoid additional shipping fees and item forfeiture.