HBI Technologies has Warranty Departments in 3 different regions: USA, Canada & Europe. Customers must send their scale to the Warranty Department region that corresponds with their provided return shipping information. If you mail your scale to the incorrect region, the claim will not be processed and the scale may be held until additional shipping fees are provided. If you are not certain which region you reside in, please contact our support team with your inquiry.
It is essential that you provide all required information & materials in the package when sending your scale for a repair or warranty claim. If you do not follow all instructions and provide all required items in the package,...
It is essential that you provide all required information & materials in the package when sending your scale for a repair or warranty claim. If you do not follow all instructions and provide all required items in the package,...
If your scale is malfunctioning start by researching our troubleshooting tips and help articles to see if the issue with your scale can be resolved without sending your scale to us for repair. If you cannot find a solution...
Warranties covered by HBI Technologies (HBITech.com) provide support for a scale's normal lifetime of use. Your scale should not perform inaccurately or incapably due to a manufacturing defect, design flaw or component failure. A normal lifetime of use refers...