IF YOUR SCALE IS MALFUNCTIONING
Start by researching our troubleshooting tips and help articles to see if the issue with your scale can be resolved without sending your scale to us for repair. If you cannot find a solution to your scale’s problem through our online resources, you may need to submit a warranty claim with us to begin the repair or return process.
SUBMITTING A WARRANTY CLAIM
To submit a warranty claim, please visit the Warranty page on our website or refer to the warranty card that came with your scale and follow all instructions closely. Complete every question on the online warranty questionnaire or the original warranty card in clear handwriting or typeface. If you submit an incomplete warranty claim, we will ask you to submit it again with all the required information.
INFORMATION REQUIRED TO MAKE A CLAIM
It is essential that you provide all required information & materials when sending your scale for a repair or warranty claim. If you do not provide all required information, we will not be able to process your warranty claim.
The required information includes:
- Your name
- Contact method: phone number and/or email address
- Return shipping information
- Scale Model
- Copy of scale’s purchase receipt